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It took the repair people 2 months to fix this unit. But after all the hassle I've been through with this product, I feel Onkyo should offer me an exchange. Six months later it stopped working.
He said I needed to go through three rounds of service repairs before they would offer an exchange. I have several other Onkyo components and am otherwise happy with their performance. When I explained that their service center had already gone through three order of parts and still couldn't deliver a working unit, he said there was nothing more he would do.I'm not the kind of consumer that gets upset easily and makes unreasonable demands.
I don't typically take the time to write product reviews, but I also rarely feel as frustrated as I do right now.I purchased this CD player in March 2008. Fortunately, the warranty covered the expense.Unfortunately, the unit broke again a week later.I tried calling the original retail store for an exchange, but they referred me back to Onkyo.An Onkyo Service Manager refused to take back the unit or offer any compensation. However after this ordeal, I'm inclined to find a different product maker.Caveat Emptor.
Onkyo gives you a one-year service warranty and advised me to take it to the nearest repair facility, which turned out to be about 45 minutes away from me. They had to order three rounds of parts, and basically rebuilt the entire unit at a cost that well exceeded the original purchase price.
Shipment was amazingly fast (Thanks, Amazon). We have been very happy with the quality and performance of the Onkyo we purchased. We had it in plenty of time for Christmas. My husband spent more than 2 years transferring all our LPs to CDs. We were extremely distressed to learn that the CD player we had would not recognize the format of the CDs.
Shipping was quick and easy to install.I give this unit a thumbs up. This unit met every expectation of our desire to enjoy the playerin our entertainment center.
The help from the support center is so bad that you might as well toss this in the garbage. The random shuffle feature does not work. So save yourself all the hassle and buy something that works. In any case, how much trouble do you want to go through with on a product that costs $130. It stops to play CDs randomly and you have to manually restart to carry on playing. If you want to use the random play - DO NOT BUY THIS PRODUCT.
bt Well satisfied after one month. I wish that markings on front of unit were a little more readable, same for the remote,even if it means making it a little larger.
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